Create a Thread

There are two ways of creating a new thread: and depends on whether the record already had discussion threads created or not.

No discussion threads created

When the record does not have any discussion thread created and you open the Discussions action, there is a field in order to type a message (and that message will be the beginning of the new thread):

The WorkWithPlus Pattern Settings editor displays the 'WorkWithPlus for Web Settings' tree under General Properties, expanded to Notifications > Predefined Transaction Notifications, where 'Discussion' and 'Mention' nodes are highlighted with a red rectangle alongside InsertRecord, UpdateRecord, and DeleteRecord notifications.

Create a thread in a record that has other threads

In this scenario, click on 'Create a new thread', and a new field will appear so to type the message and send it.

The Discussions popup lists an existing thread started by 'Administrator User' on 12/28/20 11:05 AM reading "Hi! Does anybody know if this Company is up to date with the maintenance?", tagged with '1 answer' and a last-reply timestamp, while an arrow highlights the 'Start a new thread' link in the top-right corner.